Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I.

Key Responsibilities

• Answer, screen, and direct incoming calls and client inquiries
• Process Broker of Record and policy reassignment requests
• Manage, verify, and process Loss Runs requests

Required Qualifications

• High School Diploma or GED; 1-3 months related experience or training
• Experience with phone system management and call routing preferred
• Minimum 2-3 years of previous customer service experience
• Minimum 2-3 years of administrative experience in an office setting
• Commercial Insurance experience and bilingual in English and Spanish are pluses but not required