Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls and resolve customer inquiries related to bank products and services
• De-escalate customer issues and ensure ownership of requests until resolution
• Maintain knowledge of banking products and adhere to service metrics and standards

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; banking experience preferred
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently in a fast-paced, remote environment
• Proficiency in using personal computers and managing home networking for virtual access