Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide outstanding support to customers.

Key Responsibilities

• Provide support over the phone and email for customer inquiries regarding the card and mobile application
• Actively listen to customers to clarify information and manage potential escalations
• Utilize software and internal tools to navigate customer accounts and resolve issues efficiently

Required Qualifications

• High School Diploma or equivalent
• Experience troubleshooting technical issues and managing complex customer concerns
• Proficiency with software, ideally CRM software
• Ability to self-manage while working from home
• Availability for evenings and weekends as required