Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - ROI.

Key Responsibilities

• Assist clients, patients, and requestors with the status of medical record requests via phone calls, meeting a daily goal of 85 calls
• Ensure accurate and detailed notes in Med-Release and provide prompt, concise customer service
• Work with other departments to ensure timely processing of requests and handle data entry and other assigned duties

Required Qualifications

• High school diploma or GED required
• Proficient computer skills with software applications such as Microsoft Office
• Ability to multi-task and prioritize duties effectively
• Self-motivated with the ability to work independently
• Previous customer service or call center experience preferred