Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I for its Customer Service Center.

Key Responsibilities

• Process inbound calls and resolve customer inquiries related to bank products and services
• De-escalate customer situations and ensure issues are followed through to resolution
• Maintain knowledge of banking products and adhere to service level metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience; banking experience preferred
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a remote environment
• Proficiency in using personal computers and familiarity with digital banking services