Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I for its Customer Service Center.

Key Responsibilities

• Process inbound calls regarding account questions, product information, and customer requests
• De-escalate customer situations and ensure issues are resolved promptly
• Maintain knowledge of banking products and adhere to service metrics and compliance regulations

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking
• At least one year of contact center experience or equivalent required
• Ability to work independently in a fast-paced environment
• Proficiency in using personal computers and managing home networking for remote work