Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I for its Customer Service Center.

Key Responsibilities

• Process inbound calls regarding account questions, product information, and customer requests
• De-escalate customer situations and follow through on requests to resolution
• Maintain knowledge of banking products and adhere to service level metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required; experience in banking preferred
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently in a remote environment
• Strong time management skills and flexibility in scheduling