Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls related to account questions, products, and services
• De-escalate customer situations and ensure issues are resolved effectively
• Maintain knowledge of banking products and adhere to service metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a remote environment
• Proficiency in using personal computers and managing home networking for virtual access