Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Respond to and resolve customer inquiries related to bank products and services
• Process inbound calls and assist customers with various banking issues and digital services
• Maintain adherence to service metrics and participate in ongoing training and meetings

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently in a fast-paced environment
• Proficiency in using personal computers and managing home networking for remote work