Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I.

Key Responsibilities

• Process inbound calls related to account questions, product information, and customer requests
• De-escalate customer issues and follow through to resolution
• Assist customers with digital banking services across various devices

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience; banking or financial institution experience preferred
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using personal computers and managing home networking infrastructure