Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative (contract).

Key Responsibilities:

• Manage a high volume of interactions via phone, chat, email, and social media with professionalism
• Resolve complex inquiries regarding orders, returns, and refunds through dynamic problem solving
• Guide customers through the purchasing process, including accurate calculations of discounts and shipping totals

Required Qualifications:

• Hands-on experience with Shopify is required
• Full professional fluency in both English and Spanish
• Strong basic math skills for real-time order support
• A "constant learner" mindset with the ability to adapt quickly to feedback and new workflows