Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Process inbound calls regarding account questions, product information, and customer requests
• De-escalate customer issues and follow through to resolution, ensuring customer satisfaction
• Maintain knowledge of banking products and services while adhering to compliance and performance metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently in a fast-paced remote environment
• Proficiency in using personal computers and managing home networking for reliable access