Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I to work remotely in a call center environment.

Key Responsibilities

• Process inbound calls related to bank products and services, addressing customer inquiries and requests
• De-escalate customer situations and ensure issues are resolved or escalated appropriately
• Maintain knowledge of banking products and adhere to performance metrics for call handling and customer satisfaction

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required, preferably in banking
• Minimum of one year of contact center experience or equivalent required
• Expertise in using personal computers and managing home networking for remote work
• Ability to work a flexible schedule, including outside normal banking hours