Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Respond to and resolve customer inquiries related to bank products and services
• Process inbound calls, de-escalate situations, and follow through on customer requests to resolution
• Maintain knowledge of banking products and adhere to established service metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience required, preferably in banking
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using personal computers and familiarity with Android and Apple products