Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities

• Manage customer order fulfillment and serve as the primary liaison between customers, sales, and internal teams
• Resolve service issues, maintain open order documentation, and support new account setups
• Ensure customer satisfaction through effective communication and documentation of interactions

Required Qualifications

• High school diploma
• Minimum of 5 years of experience in a customer service role or equivalent education and experience
• Medical device experience required
• Proficiency in MS Word, Excel, Outlook, and Teams; experience with Netsuite, SalesForce, or QuickBooks preferred
• Ability to work independently and on a team in a fast-paced environment