Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to assist military members and their families by providing exceptional service through various communication channels.

Key Responsibilities

• Assess the needs of employees through targeted questioning
• Conduct research to find referrals that meet clients' needs
• Deliver high-quality customer service through written and verbal interactions

Required Qualifications

• Must be a US Citizen
• Candidates with Tier 2 Public Trust Security Clearance in the last 5 years preferred
• Ability to organize and prioritize effectively
• Experience in a fast-paced customer service environment
• Strong interpersonal skills and relationship-building abilities