Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist who will support various brands by answering inbound customer calls remotely.

Key Responsibilities

• Assist customers with inquiries, confirming refunds, taking payments, and placing orders
• Promote additional products during customer interactions to enhance sales
• Handle a high volume of inbound calls while personalizing the customer experience

Required Qualifications

• Must reside in Indiana and provide a distraction-free work from home environment
• 12+ months of customer service experience
• Able to learn and work in a virtual environment with a structured schedule
• Capable of navigating multiple systems and screens
• Ability to troubleshoot technical problems with IT support as needed