Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage order fulfillment and enhance customer experience.

Key Responsibilities

• Serve as the primary point of contact between dealers, sales, and cross-functional partners
• Manage complex customer orders across multiple sourcing locations and products
• Own service resolution end to end, leading corrective actions when issues arise

Required Qualifications

• High school diploma or equivalent required; Associate degree preferred
• Experience in customer service, supply chain, planning, invoicing, or related functions
• Comfort with technology, including Microsoft Office, and ability to learn new systems
• Ability to manage competing priorities with a sense of urgency
• Confidence in addressing customer issues and driving solutions