Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I to work remotely in a call center environment.

Key Responsibilities

• Process inbound calls related to bank products and services, resolving customer inquiries independently
• De-escalate customer issues and follow through to resolution while maintaining service levels
• Attend meetings for ongoing development and adhere to performance metrics

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge of Android and Apple products, as well as bank-supported web browsers and operating systems