Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I to handle customer inquiries and support services.

Key Responsibilities

• Respond to customer account questions and process payments over the phone
• Advise customers on available resources and relay information regarding accounts
• Assist with administrative tasks and support new hire training efforts

Required Qualifications

• Associate's degree in business, finance, communication, marketing, or related field, or equivalent experience
• Strong computer skills, including proficiency in Word and Excel
• Professional phone presence
• Ability to handle stressful conversations with tact
• Availability for two evening shifts per week and one Saturday shift every five weeks