Customer Service Specialist

Job Summary

Supporting multiple home and apparel lifestyle brands, the full-time Customer Service Specialist will assist customers with inquiries, promote products, and manage a high volume of inbound calls while working remotely from Kentucky.

Key responsibilities

• Handle a busy day of inbound customer inquiries, confirming refunds, taking payments, and placing orders
• Personalize customer interactions and promote additional products during each call
• Collaborate with IT to troubleshoot technical issues while navigating multiple systems

Required qualifications

• At least 12 months of customer service experience
• Ability to work in a virtual environment with a structured schedule
• Capacity to communicate effectively with diverse customer styles
• Experience in navigating multiple systems and screens
• Capability to provide a distraction-free work from home environment