Customer Service Specialist

Job Summary

Supporting multiple brands, the full-time Customer Service Specialist will manage inbound customer calls remotely from Ohio, assisting with inquiries, promoting products, and maintaining a high call volume.

Key responsibilities

• Handle a high volume of inbound customer inquiries and assist with questions, refunds, payments, and orders
• Promote additional products during customer interactions to enhance sales
• Navigate multiple systems and troubleshoot technical issues in a virtual environment

Required qualifications

• 12+ months of customer service experience
• Ability to work in a structured virtual environment with a set schedule
• Experience communicating with diverse customer styles and navigating various systems
• Capability to provide a distraction-free work-from-home environment
• Familiarity with troubleshooting technical problems, in partnership with IT when necessary