Customer Service Specialist

Job Summary

To support a growing Managed Services department, the full-time Customer Service Specialist will assist clients in obtaining trip permits accurately and timely while working remotely from home.

Key responsibilities

• Serve as the primary interface with clients to determine trip permit requirements and maintain communication via various channels
• Initiate and maintain work orders for securing proper permits and monitor their completion, providing necessary feedback to clients
• Educate clients on regulatory requirements and assist with resolving issues related to permits and invoicing

Required qualifications

• 3+ years of experience in a customer service environment, including at least 1 year in a call center
• High School Graduate or General Education Degree (GED)
• Proficiency in PC use and MS Office Suite at an intermediate level
• Knowledge of applicable local, state, and federal regulations preferred
• Willingness to participate in background checks or fingerprinting as required for service access