Customer Service Specialist

Job Summary

To support a growing education-focused practice, the full-time remote Customer Service Specialist will manage account setups, onboarding, and day-to-day support for institutional partners, faculty, and students using B2B SaaS solutions.

Key responsibilities

• Assist in the setup, onboarding, and ongoing support of institutional and group accounts across various educational programs
• Serve as the first point of contact for inquiries, resolving issues and escalating as necessary
• Maintain accurate records in Salesforce and communicate updates across internal teams

Required qualifications

• Bachelor's degree preferred
• 1-2 years of experience in customer service or support, ideally in a SaaS or edtech environment
• Familiarity with Salesforce or other CRM systems
• Strong organizational skills with the ability to manage multiple tasks independently
• Interest or experience in medical, nursing, or higher education programs is a plus