Customer Service Specialist

Job Summary

To deliver exceptional service, the full-time Customer Service Specialist will manage inbound and outbound customer interactions, providing support and processing requests efficiently in a remote environment.

Key responsibilities

• Deliver first-line customer support by answering 80-120 inbound calls and emails daily, ensuring a personalized and efficient customer experience
• Process customer orders and billing inquiries accurately while collaborating with internal teams to exceed customer expectations
• Document customer interactions and maintain knowledge of Zoetis services and policies to provide consistent, high-quality support

Required qualifications

• Associate or Bachelor's degree highly preferred; high school diploma required
• Minimum of 1 year experience in a customer service-related field
• Experience in the veterinary field and understanding of veterinary diagnostic testing preferred
• Knowledge of SAP, Salesforce, and/or LIS preferred
• Proficiency in Microsoft Office suite and web-based applications