Customer Service Specialist

Job Summary

As a key member of the team in the Americas, the fully remote Customer Service Specialist will manage and support customer and partner accounts, assist with inquiries, and ensure a seamless customer experience while thriving in a fast-paced environment.

Key Responsibilities

• Manage and assist unassigned customer accounts by addressing inquiries and resolving issues
• Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions
• Support partners with reports and troubleshooting while coordinating logistics for events and order fulfillment

Required Qualifications

• 2-4 years of customer service or account management experience
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Experience with Salesforce and Slack
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus