Customer Service Specialist

Job Summary

Working remotely as an independent contractor, the full-time Customer Service Specialist will manage incoming client communications through phone, email, and chat while providing proactive support and resolving customer inquiries effectively.

Key responsibilities

• Communicate professionally with customers across multiple channels to provide information and promote products
• De-escalate customer issues and identify root causes to offer appropriate solutions
• Maintain product knowledge to deliver high-quality service and meet customer expectations

Required qualifications

• Minimum of 1 year of customer service experience in retail, hospitality, or call center environments
• Ability to work flexible hours from 8:00 AM to 5:00 PM Eastern, Monday through Friday
• Proficiency in navigating multiple systems simultaneously
• Bilingual in Spanish or French is a plus
• Strong interpersonal skills with a passion for serving others