Customer Service Specialist

Job Summary

Delivering exceptional customer service remotely, the full-time Direct to Consumer Specialist will manage customer inquiries, resolve issues, and ensure efficient order processing while operating within U.S. Central Time business hours.

Key responsibilities

• Provide friendly and knowledgeable customer service to exceed consumer expectations
• Efficiently manage and process customer orders to enhance the purchasing experience
• Document customer interactions and escalate complex issues to the appropriate support team

Required qualifications

• Associate's degree or equivalent from a two-year college or technical school, or equivalent education and experience
• Prior experience in customer service is required
• Proficiency in Microsoft Word, Excel, Outlook, Internet, and Salesforce
• Strong data entry skills; 10-key proficiency is a plus
• Ability to adapt to different customer needs while following established procedures