Customer Service Specialist

Job Summary

To support a growing international travel-tech company, the full-time remote Customer Service Specialist will manage client inquiries, process transfer bookings, and communicate with suppliers to ensure smooth operations.

Key responsibilities

• Rapidly resolve client issues by processing partner requests for online transfer bookings through the CRM system
• Advise clients at all stages of using the online product, including searching and booking
• Interact with suppliers regarding bookings via email and phone

Required qualifications

• Upper Intermediate level proficiency in English (both spoken and written)
• Ability to learn quickly and stay results-focused
• Understanding of the travel business and booking systems is an advantage
• A functioning computer and microphone for remote work
• Soft skills including kindness, empathy, and stress-resistance