Customer Service Specialist

Job Summary

Responding to customer service inquiries, the part-time hourly Customer Service Specialist will troubleshoot problems, process payments, and provide information regarding products and services while working remotely.

Key responsibilities

• Handle incoming calls related to customer account questions and perform necessary callbacks
• Process routine payments over the phone and advise customers on available resources
• Assist with administrative tasks and support new hire training efforts by providing feedback to management

Required qualifications

• Associate's degree in business, finance, communication, marketing, or a related field, or relevant experience
• Strong computer skills, including proficiency in Word, Excel, and email
• Professional phone presence with excellent verbal and written communication skills
• Able to handle stressful conversations with tact and diplomacy
• Strong typing skills and attention to detail