Customer Service Specialist

Job Summary

Providing exceptional client-focused support, the full-time Customer Service Specialist will manage requests for medical records, monitor communication channels, and ensure accurate documentation while working remotely.

Key responsibilities

• Monitor company emails, faxes, and chat lines to assist requestors with the status of medical records
• Field communications to appropriate departments and ensure detailed notes are recorded in Med-Release
• Meet daily goals for resolving emails and faxes while providing guidance on submitting requests and downloading records

Required qualifications

• High school diploma or GED required
• Previous medical records experience; knowledge of HIPAA preferred but not required
• Ability to type 35+ WPM and proficient in Microsoft Office applications
• Strong time management skills and ability to multi-task effectively
• Self-motivated with a positive attitude and strong customer empathy