Customer Service Specialist

Job Summary

To provide exceptional customer support, the full-time remote Customer Service Specialist will address and resolve customer inquiries, manage high-volume phone calls, and collaborate with various teams to ensure order accuracy and efficiency while located in Kansas.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with order inquiries and new order placements
• Document issues in Confluence and visit court dockets for information on case filings

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience using Microsoft Outlook, Excel, Word, and phone systems
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience with document manipulation and maintaining accuracy under stress