Customer Service Specialist

Job Summary

Providing exceptional customer support, the full-time Customer Service Specialist will manage inquiries, process orders, and ensure customer satisfaction through various communication channels while working remotely from the Greater Rochester area.

Key responsibilities

• Processes contact lens orders accurately and efficiently from multiple channels
• Works to provide First Contact Resolution for all communication channels
• Maintains knowledge of products, prices, and policies to effectively assist customers and sales representatives

Required qualifications

• Minimum of three years of customer service experience in a call center environment required; B2B experience preferred
• High school diploma or equivalent required; college degree preferred
• Fluency in both French and English, with excellent communication skills
• Intermediate proficiency in Excel, Word, Outlook, and PowerPoint
• Knowledge of Salesforce.com preferred