Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the full-time Customer Service Specialist will support customers remotely while working closely with internal teams to enhance business relationships and drive growth.

Key responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner
• Identify customer issues or concerns through probing questions and ensure accurate account maintenance
• Schedule delivery orders and handle general customer inquiries, including service order input and basic pricing questions

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Proficient in Microsoft Office including Excel, Word, and Access