Customer Service Specialist

Job Summary

Working remotely full-time, the Customer Service Specialist will identify, respond to, and resolve customer inquiries related to bank products and services while adhering to established service levels and metrics.

Key responsibilities

• Process inbound calls, addressing account questions and providing information on products and services
• De-escalate customer issues and ensure ownership of requests through to resolution
• Maintain knowledge of banking products and attend regular meetings for ongoing development and policy updates

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Familiarity with both Apple and Android products, as well as supported web browsers and operating systems