Customer Service Specialist

Job Summary

Working remotely full-time, the Customer Service Specialist I will manage customer inquiries related to bank products and services, ensuring resolution within established service levels while adhering to an alternate schedule from 9 am to 8 pm, Wednesday through Saturday.

Key responsibilities

• Process inbound calls and resolve customer issues regarding accounts, products, and digital banking services
• De-escalate customer situations and maintain ownership of requests until resolution
• Attend quality review and departmental meetings for ongoing development and adherence to performance metrics

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking for reliable access to virtual environments
• Knowledge and experience with Android and Apple products, as well as supported web browsers and operating systems