Customer Service Specialist

Job Summary

Supporting family operations remotely, the full-time Customer Service Specialist will deliver exceptional customer support, resolve billing issues, and build strong relationships with families and business partners across all brands.

Key responsibilities:

• Assist families with billing issues and general inquiries via phone, email, and chat
• Effectively de-escalate customer concerns using calm, solution-focused communication
• Log and document all interactions in the internal ticketing system

Required qualifications:

• 2+ years of customer service experience in a fast-paced environment
• Strong logical judgment and decision-making skills
• Excellent organizational and time management skills
• Bilingual in English and Spanish is a plus
• Remote call center work experience is a plus