Customer Service Specialist

Job Summary

Supporting client and internal teams, the full-time temporary Customer Service Specialist will provide exceptional service via phone, email, and online chat while managing inquiries and executing SAP transactions in a hybrid work model.

Key responsibilities

• Provide exceptional customer service through various communication channels
• Prioritize and manage daily customer inquiries, recognizing urgency and acting accordingly
• Execute SAP transactions including order entry, status updates, returns, credits, and quotes

Required qualifications

• High School diploma or recognized GED
• At least 2 years of practical customer support experience
• Proficiency with Microsoft Office applications
• Strong verbal and written communication skills in English
• Ability to address customer inquiries and escalations professionally