Customer Service Specialist

Job Summary

Working remotely on a full-time basis, the Customer Service Specialist I will identify, respond to, and resolve customer requests related to bank products and services, adhering to established service levels while managing inbound calls and providing professional support.

Key responsibilities

• Process inbound calls related to account questions, product information, and digital banking services, resolving issues independently
• De-escalate customer situations as necessary and ensure ownership of requests through to resolution
• Attend weekly quality review meetings for ongoing development and adhere to agent metric standards for call handling and customer satisfaction

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge of Android and Apple products, as well as supported web browsers and operating systems