Customer Service Specialist

Job Summary

Working full-time in a remote capacity, the Customer Service Specialist I will respond to and resolve customer inquiries related to bank products and services while adhering to established service levels and metrics.

Key responsibilities

• Process inbound calls, addressing account questions and customer requests while utilizing training materials to resolve issues independently
• De-escalate customer situations and ensure ownership of requests through to resolution, including assisting with digital banking services
• Maintain knowledge of banking products and adhere to performance metrics, participating in quality review and departmental meetings

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge of Android and Apple products, as well as supported web browsers and operating systems