Customer Service Specialist

Job Summary

Supporting the Cornerstone brands, the full-time Customer Service Specialist will assist customers through inbound calls, problem-solve, promote products, and handle high call volumes while working remotely from Ohio.

Key responsibilities

• Manage high volumes of inbound customer inquiries and provide personalized assistance
• Promote additional products during customer interactions to enhance sales
• Handle tasks such as confirming refunds, taking payments, and placing orders

Required qualifications

• 12+ months of customer service experience
• Ability to work in a virtual environment with a set schedule
• Proficiency in navigating multiple systems and screens
• Capability to troubleshoot technical issues with minimal assistance
• Must provide a distraction-free work environment at home