Customer Service Specialist

Job Summary

Supporting the Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands, the full-time Customer Service Specialist will assist customers by answering inbound calls, problem-solving, and promoting products while working remotely from Indiana.

Key responsibilities

• Handle a high volume of inbound customer inquiries, including confirming refunds, taking payments, and placing orders
• Participate in upselling programs by identifying customer needs and recommending relevant products during interactions
• Personalize customer experiences while navigating multiple systems and screens effectively

Required qualifications

• At least 12 months of customer service experience
• Ability to work in a virtual environment with a structured schedule
• Proficiency in navigating multiple systems and screens
• Must provide a distraction-free work-from-home environment
• Own a Microsoft PC that meets the company's technical requirements