Customer Service Specialist

Job Summary

Supporting multiple brands remotely, the full-time Customer Service Specialist will assist customers with inquiries, promote products, and handle a high volume of inbound calls while working from home in Kentucky.

Key responsibilities

• Manage a high volume of inbound customer inquiries, providing assistance and personalized experiences
• Participate in upselling programs by identifying customer needs and recommending relevant products
• Handle tasks such as confirming refunds, taking payments, and placing orders while analyzing account data

Required qualifications

• 12+ months of customer service experience
• Ability to work in a virtual environment with a structured schedule
• Proficiency in navigating multiple systems and screens
• Own a Microsoft PC that meets the company's technical requirements
• Capability to troubleshoot technical issues with IT support when necessary