Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the full-time Customer Service Specialist will support customers remotely, while managing account maintenance and resolving issues to enhance business relationships.

Key responsibilities

• Answer phones, chat, social media, or email professionally to assist customers
• Identify customer issues through probing questions and work to reach satisfactory resolutions
• Schedule delivery orders and handle general customer inquiries, including account setup and payment processing

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Proficient in Microsoft Office, including Excel, Word, and Access
• Must be a U.S. citizen, lawful permanent resident, or authorized to work in the U.S