Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the full-time Customer Service Specialist will support customers and collaborate with internal teams in a remote role, focusing on maintaining business relationships and ensuring high-quality experiences.

Key responsibilities

• Answer phones, chat, social media, or email in a polite and professional manner
• Work with customers to sustain and improve business relationships while resolving issues
• Schedule delivery orders and handle general customer inquiries, including account maintenance and soft collections

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Proficient in Microsoft Office, including Excel, Word, and Access
• Must be a U.S. citizen, lawful permanent resident, or authorized to work in the United States