Customer Service Specialist

Job Summary

Providing exceptional customer service remotely, the full-time Customer Service Specialist will assist employees and their families in locating valuable resources and referrals while maintaining high-quality interactions in a fast-paced environment.

Key responsibilities

• Assess the needs of employees through targeted questioning and gather personal information for care referrals
• Deliver high-quality customer service through written and verbal interactions, including quality assurance callbacks
• Ensure accurate data entries and perform additional tasks as deemed appropriate by management

Required qualifications

• Bachelor's Degree
• Strong written and spoken communication skills
• Excellent customer service skills with a friendly and empathetic approach
• Proficient in conflict resolution and effective organization
• Outstanding interpersonal communication and relationship-building skills