Customer Service Specialist

Job Summary

To support a growing health information management company, the full-time Customer Service Specialist will process medical record requests, assist with overflow processing, and ensure compliance with HIPAA guidelines while working remotely.

Key responsibilities

• Process medical record requests efficiently within 24-48 hours of receipt
• Monitor and manage incoming requests while providing phone coverage for client needs
• Assist in overflow processing during high volume periods and report on request volume and issues

Required qualifications

• Ability to work in a fast-paced environment and manage high volumes of requests
• Understanding of HIPAA regulations and confidentiality requirements
• Dependable with a positive attitude and a willingness to learn
• Strong team player with the ability to support colleagues as needed
• Entry-level position; prior experience in customer service or healthcare is a plus