Customer Service Specialist

Job Summary

Providing excellent customer service to clients and requestors, the full-time Customer Service Specialist will manage daily call goals, assist with medical record requests, and maintain accurate documentation while working remotely.

Key responsibilities

• Meet daily call goals by assisting clients, patients, and requestors with medical record inquiries
• Ensure accurate and detailed documentation of all interactions in the Med-Release system
• Build strong relationships with customers to enhance satisfaction and resolve issues promptly

Required qualifications

• High school diploma or GED required
• Proficient in Microsoft Office and other computer applications
• 1+ year of customer service or call center experience preferred
• Strong analytical and problem-solving skills
• Ability to multi-task and manage time effectively