Customer Service Specialist

Job Summary

Supporting HSN from a remote location, the full-time Customer Service Specialist will manage inbound customer calls, assist with problem-solving and de-escalation, and promote products while handling a high volume of inquiries.

Key responsibilities

• Handle a busy day managing high volumes of inbound customer inquiries
• Assist customers with questions, personalize their experience, and offer additional products
• Confirm refunds, take payments, place orders, and analyze account data

Required qualifications

• 12 months or more of customer service experience
• Ability to learn and work in a virtual environment
• Capability to navigate multiple systems and screens
• Available to work weekends, holidays, and additional hours
• Spanish speaking bilingual opportunity available