Customer Service Specialist

Job Summary

Supporting HSN from a remote location, the full-time Customer Service Specialist will manage a high volume of inbound customer calls, assist with inquiries, promote products, and enhance sales while providing personalized customer experiences.

Key responsibilities

• Handle a busy day of inbound customer inquiries, confirming refunds, taking payments, and placing orders
• Promote additional products during customer interactions to improve sales
• Report to a Customer Service Supervisor and maintain a distraction-free work environment

Required qualifications

• 12 months or more of customer service experience
• Ability to learn and work effectively in a virtual environment
• Experience navigating multiple systems and screens
• Availability to work weekends, holidays, and additional hours as needed
• Spanish speaking bilingual opportunity available